Privacy & Cookie Policy

Last updated: June 2026

At Lab&Soul, I take your privacy seriously and am committed to protecting your personal information.

This policy explains what information I collect, how it is used, how it is stored and the choices available to you.

Who I Am

Lab&Soul is operated by Leigh Campbell-Wan.

Email: leigh@labandsoul.com

For the purposes of UK data protection law, Lab&Soul is the data controller responsible for the information collected through this website.

What Information I Collect

Depending on how you interact with the website, I may collect:

Information you provide directly

Name
Email address
Telephone number
Organisation name
Job title
Information submitted through contact forms, enquiries, bookings, applications or questionnaires
Information provided when registering for events, workshops or coaching sessions
Information provided when subscribing to newsletters or downloading resources

Technical information

When you visit the website, certain information may be collected automatically, including:

IP address
Browser type and version
Device information
Pages visited
Time spent on the website
Referral source
General website usage information

How Your Information Is Collected

Information may be collected when you:

Complete a contact form
Request information about services
Register for an event or workshop
Subscribe to updates or newsletters
Download resources
Book a consultation or coaching session
Communicate by email, telephone or social media
Browse the website

How Your Information Is Used

Your information may be used to:

Respond to enquiries
Deliver coaching, consulting, workshops and related services
Arrange meetings, consultations and events
Send information you have requested
Provide newsletters, updates and marketing communications where you have chosen to receive them
Improve website performance and user experience
Understand how visitors use the website
Manage business administration, invoicing and record keeping
Meet legal and regulatory obligations

I will never sell your personal information to third parties.

Lawful Basis for Processing

Under UK GDPR, personal information is processed on one or more of the following lawful bases:

Legitimate Interests

To respond to enquiries, provide services, manage relationships and improve the website and business.

Consent

Where you have actively opted in to receive newsletters, updates or marketing communications.

Contract

Where processing is necessary to deliver a service you have requested or purchased.

Legal Obligation

Where information must be retained or disclosed to comply with legal or regulatory requirements.

Marketing Communications

If you subscribe to updates, newsletters or other communications, you may receive information about services, events, resources and offers from Lab&Soul.

You can unsubscribe at any time by clicking the unsubscribe link in emails or by contacting me directly.

Third-Party Services

To operate the website and business effectively, I may use trusted third-party providers.

These may include:

Website hosting providers
Website analytics providers
Email marketing platforms
Online booking systems
Payment processors
Customer relationship management (CRM) systems
Survey and feedback platforms

These providers only process information where necessary to deliver their services and are expected to comply with relevant data protection requirements.

Data Security

Reasonable technical and organisational measures are used to help protect personal information from unauthorised access, disclosure, loss or misuse.

However, no method of transmitting information online can be guaranteed to be completely secure.

Data Retention

Personal information is retained only for as long as reasonably necessary to:

Provide requested services
Maintain business records
Meet legal, accounting or regulatory obligations
Resolve disputes where necessary

Information that is no longer required will be securely deleted or anonymised.

Cookies

Cookies are small text files stored on your device when you visit a website.

This website may use cookies and similar technologies to:

Ensure the website functions correctly
Improve performance and usability
Remember preferences and settings
Understand how visitors interact with the website
Support website analytics and future marketing activity

Some cookies may be set by third-party services used on the website.

You can manage or disable cookies through your browser settings. Please note that disabling some cookies may affect the functionality of the website.

Your Rights

Under UK data protection law, you have the right to:

Request access to your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict certain processing activities
Object to certain processing activities
Withdraw consent where processing is based on consent
Request information about how your data is used

To exercise any of these rights, please contact me using the details below.

Changes to This Policy

This policy may be updated from time to time to reflect changes in legal requirements, business practices or website functionality.

The latest version will always be available on this page.

Contact

If you have any questions about this Privacy & Cookie Policy or how your information is handled, please contact:

Leigh Campbell-Wan
Lab&Soul

Email: [YOUR EMAIL ADDRESS]

If you are not satisfied with how your personal information has been handled, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.